Reference

koi gate Privacy Policy for Indonesia

koi gate Privacy Policy explains what we collect when you open an account, sign in from mobile or desktop, and choose DANA, OVO, GoPay or QRIS.

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CONTACT PATH

Get Privacy Policy help beside cashier records

A clear contact path helps when a privacy question is tied to a receipt, login event or wallet status. Start from your signed-in account and include the email or phone number linked to your profile, plus the relevant date and payment reference. We use those details to locate the correct record without asking for your wallet password. If you are in Medan or elsewhere in Indonesia, the same request route applies where local law permits.

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Account request

Open the account help path while signed in and ask to access, correct or remove personal data connected with your koi gate profile.

Payment record

For DANA, OVO, GoPay or QRIS questions, provide the receipt reference and date so we can separate wallet status from your account details.

Access question

If a phone verification or login event looks unfamiliar, tell us the device path and time shown in your account so we can check access activity.

DATA PRACTICE

What we do with your privacy choices

We keep this policy practical: you should be able to understand why a record exists and how to ask about it.

Account details

We use your submitted contact details and phone verification status to identify the right profile when you request access, correction or account-related privacy support.

Device events

Sign-in time, browser or device path and security signals can help us investigate an unfamiliar login without requiring access to your DANA, OVO or GoPay wallet.

Cookies

Cookies can keep your session connected and remember selected settings. You can manage browser cookie controls, though some account access steps may then need repeating.

Payment references

A QRIS receipt, bank transfer reference or virtual account status may be retained to reconcile a transaction and answer a payment record request accurately.

Retention

We retain records only for the operational, security or legal period that applies to them, then remove or restrict them when continued storage is no longer needed.

Your request

Send a privacy request through account support with your linked contact detail, request type and useful reference. We may verify ownership before making a change.

Privacy Policy answers for koi gate accounts

These Privacy Policy answers focus on the questions you may have before opening an account or while checking a wallet record. We keep the request route tied to your profile so a correction, access request or security query reaches the right account. If a situation depends on local law, we will assess it under the applicable rule.

It covers account details, phone verification, sign-in events, device signals, cookies, support messages and payment references linked to DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

Phone verification helps connect an access request with the correct account and helps us investigate unusual sign-ins. We use the verification status for account protection, not to request your wallet password.

Yes. Contact account support while signed in, identify the profile contact detail and request access to your records. We may confirm ownership before releasing data where local law permits.

Send the incorrect detail and the corrected version through the account request path. For a wallet receipt, add the DANA, OVO, GoPay or QRIS reference so we can check the source.

Yes. It covers cookies used for session continuity and selected settings on your mobile browser or desktop browser. Clearing them may sign you out or require account steps again.

Retention varies by record type, security need and applicable legal duty. Payment references may remain long enough to reconcile a receipt, while unnecessary records are removed or restricted.

You can ask us to remove or restrict personal data through account support. We assess the request under applicable duties, including records that must remain for security or legal reasons.

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